Refund & Cancellation Policy

This Refund & Cancellation Policy explains the terms governing cancellations, refunds, subscription renewals, and payments made for Glimmers products and services.

This Policy applies to all purchases made through the Glimmers website, mobile application, or any authorized payment channel.

By purchasing a Glimmers subscription, educational program, workshop, Olympiad, or any other paid service, you agree to this Policy.

This Policy applies to, but is not limited to:

• Glimmers App subscriptions
• Premium platform features
• Olympiads
• Workshops
• After-school programs
• Holiday camps
• Special events
• Digital learning resources
• Future paid services introduced by Glimmers

Some programs may have additional refund terms communicated during registration. Where program-specific terms differ, those terms will take precedence for that program.

Glimmers may offer:

• Monthly subscriptions
• Quarterly subscriptions
• Annual subscriptions
• Family plans
• Promotional subscription plans
• Free trials
• Special introductory offers

Subscription details, pricing, billing frequency, and renewal information will be displayed before purchase.

Where applicable, subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.

By purchasing an automatically renewing subscription, you authorize Glimmers or its payment provider to charge the applicable subscription fee using your selected payment method.

You may disable automatic renewal at any time through your account settings before the next billing cycle.

You may cancel your subscription at any time through your Glimmers account or by contacting our support team.

When you cancel:

• Your subscription remains active until the end of the current billing period.
• No further renewal charges will be made after cancellation.
• You will continue to have access to paid features until your subscription expires.

Cancelling a subscription does not automatically entitle you to a refund for payments already made.

Unless required by applicable law, Glimmers generally does not provide refunds for:

• Partially used subscription periods.
• Failure to use the Services.
• Forgotten cancellations.
• Change of mind after purchase.
• Accidental non-use of the platform.
• Dissatisfaction arising from lack of engagement where the Services remain available.

However, Glimmers may review refund requests on a case-by-case basis where exceptional circumstances exist.

A refund may be considered where:

• A duplicate payment was processed.
• You were charged due to a verified technical error.
• Payment was processed but the subscription was never activated because of a Glimmers system issue.
• A paid event or program is cancelled by Glimmers and no suitable alternative is offered.
• A refund is required under applicable consumer protection laws.

Approval of refunds remains at the discretion of Glimmers except where otherwise required by law.

Registration fees for workshops, camps, Olympiads, and educational programs help reserve your child's participation.

Unless otherwise stated:

• Cancellations made at least 7 days before the scheduled start date may be eligible for a full refund, less any non-refundable processing fees.
• Cancellations made 3 to 6 days before the start date may be eligible for a partial refund of up to 50%.
• Cancellations made within 72 hours of the start date or after the program has begun are generally non-refundable.

If Glimmers cancels or significantly reschedules a paid program, participants may be offered:

• A full refund,
• A credit toward a future program, or
• An alternative session.

Olympiad registration fees are generally non-refundable after the registration deadline because administrative and operational costs are incurred in advance.

Refunds may be considered only where:

• The Olympiad is cancelled by Glimmers.
• Duplicate payment has occurred.
• A technical issue prevents participation and cannot be reasonably resolved.

Promotional pricing, introductory offers, scholarships, referral discounts, and coupon-based purchases are subject to the specific terms of the applicable promotion.

Unless expressly stated, promotional purchases are non-refundable.

If a payment cannot be processed:

• Subscription access may be suspended.
• Program registration may be cancelled.
• Certain paid features may become unavailable until payment is successfully completed.

Repeated payment failures may result in cancellation of the subscription or booking.

If you initiate a chargeback through your payment provider without first contacting Glimmers to resolve the issue, we reserve the right to:

• Suspend your account.
• Restrict access to paid Services.
• Investigate the payment dispute.
• Recover amounts lawfully owed.

We encourage parents to contact our support team before initiating a payment dispute so we can work toward a timely resolution.

Approved refunds will be processed using the original payment method wherever possible.

Refund processing times depend on your payment provider and financial institution.

While Glimmers will initiate approved refunds promptly, the time taken for funds to appear in your account may vary.

Where applicable, taxes charged as part of your purchase will be refunded only if required by applicable law or where the underlying purchase is fully refunded.

Glimmers may revise subscription pricing or introduce new plans from time to time.

Price changes will not affect an active subscription until the next renewal date unless otherwise permitted by law.

Parents will be informed of applicable pricing changes before renewal where required.

We may update this Refund & Cancellation Policy periodically to reflect changes in our Services, payment methods, legal requirements, or business practices.

The latest version will always be available through the Glimmers website and Trust & Safety Center.

Glimmers Inc.

• Support Email: support@glimmersapp.com

For questions regarding cancellations, refunds, billing, or payment issues, please contact our support team before initiating a payment dispute.